Vinetaro Drops Refund Policy

This policy applies to orders placed through the checkout reached from this website, where Thevinetarodrops acts as the USA Authorized Vinetaro Drops Retailer. It describes the route the distributor publishes for a refund and the timings the distributor states.

It does not replace the terms on the marketplace listing. Where the listing and this page differ, the listing governs, because that is the document you accepted when you paid. This page exists so the route is legible before you need it rather than after.

It does not apply to a bottle bought anywhere else. A resale is a transaction between you and a third party, and no desk described here has any standing in it.

Nothing should be posted back before the order desk has issued a return authorisation and given you the return address. An unannounced parcel can be refused at the door, and a refused parcel is both a lost refund and a lost postage cost.

The desk is +1 (302) 200-3480 and the thing it needs first is your order ID. Have the confirmation email open when you call.

The returns address the distributor publishes is 75 Ninth Avenue, Floor 3, New York, NY 10011, USA. Confirm it on the call anyway, because a returns address can change and the one you are told on the day is the one that governs.

The roundel does not address condition and the listing's returns section is where the requirement is set. Ask on the authorisation call, because the answer decides whether a partly used pack is returnable and that is usually the question that matters.

What is worth doing regardless is keeping the packaging. A pack returned in the box it arrived in, with the unopened bottles still in it, is the easiest possible version of this conversation for everyone.

Put your full name, your email address and your order ID on a slip inside the box. The distributor's pack names a box with no name in it as the commonest reason a refund stalls, and a slip of paper is a cheap insurance against it.

Two separate waits, and the second one belongs to your bank rather than to any desk described on this page.

If the first wait passes with no word, call the order desk with the tracking number showing delivery. If the second wait passes and the money has not appeared, the conversation moves to your card issuer, because at that point the seller has released it and the delay is on the banking side.

Website hours are Mon–Fri 9:00am–5:00pm ET. The order desk is the only route to money.

Writing to the website address about a refund is the commonest way a week is lost on this product, and it is an entirely understandable mistake because the website address is the one printed on every page. It handles the pages. It cannot see an order.

• The confirmation email, which carries the order ID.
• A screenshot of the listing's returns section, with the date visible.
• The tracking number for the outbound parcel, and for the return if there is one.
• The date you took the first dose, which is the date any trial runs from.
• The name of whoever you spoke to at the order desk, and the date you spoke to them.
• Photographs of the bottle and its base, which is the only verification available on a product with no panel.

None of that takes more than a few minutes in total and all of it is worth more at the moment of a dispute than any argument. A refund conversation with dates and numbers in it is a short conversation.